COVID-19 Front Desk Procedures
Posted By rpreston on April 23, 2020
Reminder of Front Desk Procedures
For yours, and your neighbors’ safety as well as the staff. We discourage using the common areas as much as possible to keep surfaces as clean as possible. Please call or email the front desk or management for questions, concerns and needs rather than visiting us in person. If you need a lobby cart or amenity paperwork please contact us by phone and we will drop items off to your unit and once you are finished you can call us and we will collect them. Please also utilize the hand sanitizer stations in the p-level and ground elevator lobbies before using the elevators.
Please avoid congregating in the lobby or at the reception desk, and avoiding sharing elevators whenever possible. Additionally, barring a true emergency Engineering Staff will not be entering units. If you have a question for engineering please call the front desk or you can arrange a phone appointment during business hours via an email to firstname.lastname@example.org
· PACKAGE PROCEDURES:
o PARCELS (INCLUDING PERISHABLE PARCELS) RECEIVED: During this health crisis, staff will be delivering ALL parcels to your units. This is a MANDATORY effort; no packages can be retrieved from the front desk. Staff will knock at your door when items are delivered. Package drop off are scheduled to be at either the 10am or 7pm hour. If you are out of town and have parcels here please do contact email@example.com by email or by calling the front desk and we will store your packages until you return.
o ALL OUTGOING ITEMS: Please call the front desk 619-238-8117 when you have an outgoing package, item or dry cleaning placed outside your door. Please write OUTGOING on the box so the staff knows that this item is for pick up. Only items the front desk has been called about will be picked up and placed in the building OUTGOING area.
· GROCERY DELIVERY/TAKEOUT DELIVERY SERVICES:
The front desk will call you once the food has arrived to verify service. Security staff will accept food items, then deliver your food to your front door and knock. Please settle tipping with your delivery service electronically to avoid cash exchange.
· DRY CLEANING:
Please call the front desk 619-238-8117 if you have dry cleaning you would like delivered to your door. Dry cleaning cannot be picked up from the front desk.
· GUEST PARKING:
1) If you need a Guest to park in your unit’s parking space, call the Front Desk with the make, model and color of your guest’s vehicle so that they can record that information in the log but without a paper parking pass. *At this time if your Guest/Vendor needs to interface with the front desk for Vendor sign in and/or retrieval of key/fob a paper pass will still be issued*
2) If you need Association Guest Parking and we have parking available, staff will assign parking spots and record usage as we have been but without a paper parking pass. **Advanced reservations of parking are still NOT available.** Spots will remain first come first serve and a maximum of 24 hours if available.
To request Association guest parking per this new procedure, please call the Front Desk with the name of your guest and the make, model and color of your guest’s vehicle so that they can record that information in the log. If vehicles are not properly logged through this method they may be towed.